Shipping Policy

PROCESSING TIME

As soon as we receive your order, we process your item in 3-5 business days, this includes production time since most of the products are made to order.

SHIPPING TIME

- United States: 6-12 business days
- Rest Of The World: 15-28 business days

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system. 

If you do not receive either a confirmation email or a tracking link, please re-check your email, including your SPAM/JUNK box for any missing order notifications.

If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@truelovegifts.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).